Write a letter to your university library, making suggestions for improving its service, you should write about 100 words on ANSWER SHEET 2.


Dear Sir or Madam,

I am a student of our university, who often spend my spare time in our library. Generally speaking, our library provides quite good service. However, I still have some suggestions for you to upgrade the quality of your service.

To begin with, I would like you to prolong the open time. In the daytime, most students are having classes. To continue, some books are too old/ are out of date. It would be better if you could replace them with updated materials.

I sincerely hope to have a comfortable library. And I would be highly grateful if you could take my suggestions into consideration.

Yours sincerely,
Li Ming


To Whom It May Concern,

I am a student in this university who regularly comes to the library to spend my spare time. Generally speaking, the services you offer here is quite good; however, I have some suggestions for you to adopt.

To begin with, will you please prolong the time for reading? In the daytime, most of the students are having class, so they can’t come to the library. Moreover, some of the books on shelves are out of date. If you are so kind as to provide us some books such as the latest magazines, we will be greatly honored.

I really wish to have a more comfortable library. I would like to extend my greatest appreciation if you are so kind to take my suggestions into consideration. /Thank you for your time and consideration.

Sincerely yours,
Li Ming


Restrictions on the use of plastic bags have not been so successful in some regions. “White Pollution” is still going on. Write a letter to the editor(s) of your local newspaper to
1) give your opinions briefly, and
2) make two or three suggestions.

Dear Editor,

I have been reading your newspaper for many years with a great enthusiasm and interest. It is my honor to write you this letter to give my views on the issue of “White Pollution”. It is my view that the limitation of the use of disposable plastic bags is of utmost significance.

I would like to make the following suggestions to put an effective stop to the wide spread of “White Pollution”. Firstly, we should ban the free use of the plastic bags. Secondly, the price of plastic bags should be further raised. Thirdly, media like your newspaper should do more to encourage the public to use paper or clothing bags to replace the plastic bags.

I hope my suggestions would be of help and thank you for your attention.

Yours sincerely,
Li Ming


Some international students are coming to your university. Write them an email in the name of the Students’ union to
1) extend your welcome and
2) provide some suggestions for their campus life here.

Dear Friends,

On behalf of the Students’ Union of Beijing Foreign Studies University, I would like to extend our heartfelt welcome to all of the overseas students from all over the world to study in our university.

It is my great pleasure to propose several practical suggestions to you. In the first place, life in this prestigious university perhaps is not as satisfactory as what you expected. You may be tightly bound by continual classes, excessive homework and exams. In the second place, in spite of all these adversities, you will still enjoy your life in this esteemed institution. All types of extracurricular activities such as sports meets, speech contests, different social gatherings and dancing parties provide ample opportunities to make friends.

All in all, although there are a host of pressure, life in our campus is a worthwhile period in your whole lifetime. Wish you enjoy your life here!

Yours sincerely,
Li Ming


Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to
1) make a complaint, and
2) demand a prompt solution.

Dear Sir or Madam,

I bought/ordered an electronic dictionary from your online shop on January 1st, but I found it has some problems after using it for a short period of time.

To begin with, the battery needs recharging after a mere 2 hours of use. This means that I need to carry my charger with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I found this to be completely unacceptable.

Therefore, I would like either to change for another model that works well or a full refund. I am looking forward to your prompt reply.

Yours sincerely,
Li Ming